Shipping & Handling

Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer’s expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

Diono has carefully selected the fastest, most reliable shipping method for all of the products on our site. Your order may ship with UPS, FedEx, Purolator or Canada Post. Deliveries are made Monday to Friday, and typically our shipping partners do not deliver on the weekends. 

All in-stock items are shipped within 4-6 business days (Monday – Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay. Currently, orders are only shipped within Canada. If there is an issue with delivery times or availability, a Diono customer care associate will contact you by phone or via email within 72 hours to discuss the shipping and delivery options. 

Diono will be emailing you a tracking notification email once your order has shipped.

Please note that not all orders are shipped together. We strive to fill each online order in a timely manner and in order to do so some orders are shipped from multiple locations.

If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your over-sized item (for example a stroller/ car seat package combination) a customer service representative will contact you via phone or email with the appropriate shipping amount.

Our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts, packages are held at their depots for 3-7 business days, and then shipped back to the store. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. Please note that all deliveries are shipped with “signature required”. If you remove the signature with a service such as UPS MyChoice, you are waiving all liability from Diono and/or the shipping partner should your package be lost or stolen.

All claims for damages / defects must be submitted in writing to dionoCA@diono.com within 48 hours of receiving the goods. 

Order discrepancies need to be reported to dionoCA@diono.com  

within 72 hours of receiving the goods.

FREE SHIPPING* when you spend $400 (pre-tax) or more

As a thank you for shopping with Diono we are pleased to offer Free shipping for all online orders over $400 (before taxes). Orders that qualify for Free Shipping will be sent via standard service

Free Shipping discount not applicable with returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. 

Shipping charges are based on our shipping partner’s locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.

Cancellation Policy

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.

Exceptions

Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.

These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:

  • British Columbia
    V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0E, V0B, V0K
  • Manitoba
    R0B, R8N, R8A, R9A, R0L
  • Alberta
    T0H, T8S, T0G, T0A, T0P, T0M
  • Saskatchewan
    S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
  • Quebec
    G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
  • Ontario
    P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
  • Newfoundland & Labrador
    A0P, A0R, A2V, A0K, A0A, A0H, A0E
  • Nova Scotia
    B0E
  • Prince Edward Island
    C1B

Shipping Charges

  • All Strollers and Car Seats $30 
  • All Car Seat and Stroller and Universal Accessories $10
  • Replacement Parts $10

US Shipment Information

We do not ship to the USA.