The Lifetime Journey Care is a warranty and subscription plan that expands the life span of your Diono® Radian® series car seat. It includes years of safety, style, savings, and exclusive benefits- offering each subscriber instant savings on car seats, warranty coverage on car seats, discounts on additional Diono® products, and a free seat cover change every year.
Savings on the MRSP value on Program Products purchased from Diono’s website (diono.com; the Website). Periodic Program-only promotions and benefits provided by Diono, at Diono’s discretion, to Program members.
If you would like to make a purchase of ANY of our Radian® car seats, then this plan is for you. If you have purchased one of the program products within the eligibility window, Diono® will contact you directly with an offer to sign up for a stand-alone plan.
The Lifetime Journey Care subscription plan is available as an annual plan for $99.99 per year or a monthly plan for $9.99 per month.
You can save $20.28 off the monthly plan by selecting a one-time annual payment.
Subscribers who select an annual plan will be prompted to pay a one-time fee of $99.99 at the time of Lifetime Journey Care subscription purchase. Subscribers who select a monthly plan are required to set up automatic payments at $9.99 per month. Monthly subscribers will be charged every 4 weeks automatically from the date when you purchased your subscription.
Payments can be made using a credit card, Apple Pay, or Google Pay. An automatic payment will be made each month and thereafter to keep your subscription active.
Each subscription is attributed to one car seat only. You may purchase an annual or monthly Lifetime Journey Care subscription for each Radian® car seat you order. Alternatively, an annual or monthly Lifetime Journey Care subscription may be purchased post-order of an applicable Radian® car seat.
Yes, you may return your Diono order purchased with a Lifetime Journey Care subscription for a refund, exchange, or store credit within our standard Return Policy. Should you have issues in returning a product, contact our Customer Support team at +1 855-463-4666 (7:00 A.M. to 4:00 P.M. PT) or support@diono.zendesk.com for questions or assistance.
Please log into the ‘My Account’ page to contact our Customer Support team who will be happy to assist you with your cancellation.
You can find the Terms & Conditions for the Lifetime Journey Care Plan here.
Each subscriber can redeem their free seat cover at the end of 12 months of continuous use. In the last month, you can expect to receive an email with a special promotional code that will allow you to redeem an available seat cover of your choice once added to cart at checkout.
VIP Rewards is the all-new loyalty program to give our valued customers a little something extra. You’ll earn points each time you shop at diono.com or complete tasks such as leaving a review or reading our blog. Anyone can join, it’s free and super easy!
The Lifetime Journey Care subscription plan can only be applied to the Radian® R and Q series car seats.
Yes. To subscribe to the Lifetime Journey Care plan, you are required to create an account on the Diono website. You must login to your account before shopping to access your additional benefits such as VIP rewards and your 20% discount.
When shopping the Diono store, subscription holders must be logged into their account to redeem their 20% benefit. To login to your account, click the “My Account” link at the top right of the homepage.
If you previously purchased a Diono car seat within the last year, you are qualified for the subscription only plan. The subscription only plan does not include the instant discount of up to $150 on a new car seat. You will however, have access to all other benefits included in the plan. To activate a subscription only plan you can contact customer service or select the plan here.