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safety notices

Our number one goal is keeping your child safe. Read on for important safety notices and updates.

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Remedy Kit Orders

April 2019

April 25, 2019

UPDATE: After listening carefully to the helpful feedback we have received, we wish to simplify and clarify the message to owners of Diono convertible car seats: Radian RXT, Radian R100, Radian R120, Rainier, Olympia, and Pacifica.

Safety Statement:

Diono is a leading designer and manufacturer of convertible car seats and other juvenile products. We are committed to improving safety for babies and young children. As the result of our rigorous quality control and ongoing product testing, we have established that certain car seats installed in a certain configuration result in a technical non-compliance and related safety concern.

Affected Car Seats:

If you have a Radian RXT, Radian R100, Radian R120, Rainier, Olympia, or Pacifica convertible car seat that was manufactured after November 25, 2013, you may be affected by this voluntary recall. Any other model or manufacture date is NOT affected by this voluntary recall.

Remedy:

If you have an affected car seat, you should immediately contact our dedicated Customer Care team at this toll-free number 1-855-463-4666 for a Remedy Kit. The Remedy Kit includes a lap belt cushion for use in lap belt only installations, a new warning label, a replacement chest clip, and an instructional addendum.

Description of the safety risk:

If the convertible car seat is installed with only the lap belt, the child has an increased risk of a chest injury in the event of a crash.
If the convertible seat is installed with only the lap belt, the child weighs over 65 pounds, and the tether is not used, the child has an increased risk of head injury in the event of a crash.
There have been no reported injuries or deaths associated with these configurations.
The Diono Safety Team is ready to assist with any concerns, questions, and inquiries from parents, customers, or advocates who need our support during this voluntary recall. Please use the form above or you may call our toll-free number at 1-855-463-4666.

Thank you,

The Diono Safety Team

November 2017

Revised September 2020

November 15, 2017

UPDATE 2: After listening carefully to the helpful feedback we have received, we wish to simplify and clarify the message to owners of Diono convertible car seats: Radian RXT, Radian R100, Radian R120, Rainier, Olympia, and Pacifica.

Safety Statement

Diono is a leading designer and manufacturer of convertible car seats and other juvenile products. We are committed to improving safety for babies and young children traveling in cars. As the result of our rigorous quality control and ongoing product testing, we have established that if our convertible car seats are installed forward-facing in vehicles with lap belt ONLY (Type 1) without the top tether attached, it crosses into technical non-compliance. You may be affected by this voluntary recall.

To help determine if you are affected by this recall, please answer the following questions:

Was your convertible car seat manufactured before November 25, 2013?

If the answer is YES, you are NOT affected by this voluntary recall.

If the answer is NO, you may be affected by this voluntary recall.

All registered owners will receive a recall letter in the mail followed by a new warning label, replacement chest clip, and instructional addendum that will be sent separately beginning December 4, 2017.

Diono has always encouraged top tether use in all forward-facing modes. If you need to install the seat using lap belt only without top tether, you will need a Remedy Kit. This Remedy Kit will include a lap belt cushion for use in lap belt only installations, a new warning label, a replacement chest clip and an instructional addendum.

 Description of the safety risk:

1. Forward-facing occupants under 65 pounds using the 5-point harness and vehicle lap belt only (without top tether attached) are at increased risk of chest injury.
2. Forward-facing occupants over 65 pounds, using the 5-point harness (without top tether attached) are at increased risk of head injury.

There have been no reported injuries or deaths associated with this configuration.

The Diono Safety Team is ready to assist with any concerns, questions, and inquiries from parents, customers, or advocates who need our support while we implement this voluntary recall. Please use the form above or you may call our toll-free number at 1-855-463-4666.

Thank you.

The Diono Safety Team

 

September 2012

On Radian, Monterey and SantaFe car seats made before September 20, 2012, our company’s customer service contact phone number was changed from what is printed on your seat.

If you have one of these seats and would like a replacement label, please contact Diono Customer Service 855-463-4666 or dionoUSA@diono.com.

 

Chest Clip

If you have experienced an issue with the chest clip and you have a Radian seat manufactured before September 2008; please contact Diono Customer Service at 855-463-4666 for a replacement part.

 

Tilt Lock

If you have a RadianSL model car seat manufactured before March 2011 and feel you have experienced an issue with the tilt lock relating to installation compatibility, please contact Diono Customer Service at 855-463-4666 for a replacement part.

 

Product Recall Information

In order to be informed directly whether your product has been involved in a safety advisory or recall, be sure to register your product.