Warranty Information

Our promise

At diono we pride ourselves on products that protect babies and young children. All our products are built using the highest quality materials and designed to last for the joy of the journey. That’s why we proudly offer a warranty on all our products from the date of purchase.

 

If you are having any problems with your diono product and feel it may be covered by the diono warranty, then please get in touch with our customer services team who will be happy to help.

US – You can reach us by phone at 855-463-4666 Monday- Friday, between 8:00 am and 3:00 pm PST, or drop us an email at support@diono.zendesk.com

CA – You can reach us by phone at 866-954-9786 Monday- Friday, between 8:30 am to 5:00 pm EST, or drop us an email at dionoca@diono.com

EU – You can reach us by phone at 01827 310557 Monday- Friday, between 9:00 am to 5:00 pm GMT, or drop us an email at dionouk@diono.com

Please note that to address your problem swiftly it is best for you to include the following information:

  • A brief overview of the issue
  • Add a video or photograph of the issue you are experiencing
  • A copy of your invoice or receipt
  • The item number and serial number

WARRANTY INFORMATION

USA, UK and DE Warranty Information

Diono LLC and  Diono Ltd and Diono GmbH warrants its products (car seats, strollers, baby carriers and accessories) to the original retail purchaser as follows:

Diono® warrants to the original consumer purchaser that this product (Car Seats Strollers, Baby Carriers and Travel Accessories) will be free from defects in material and workmanship for one (1) year from the date of original purchase (the “Warranty Period”). During the Warranty Period, Diono ® will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono . reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product.

PLEASE COMPLETE THE ONLINE FORM OR MAIL THE OWNER REGISTRATION CARD WITHIN (30) DAYS OF PURCHASE.

For more information, please refer to your applicable user guide.

 

An original receipt from an authorized retailer or diono.com is required to validate your warranty, and shipping charges will be the responsibility of the original consumer purchaser. To expedite the processing of any future warranty claims and to verify the original date of purchase, please complete and mail the pre-addressed owner registration card within thirty (30) days of purchase and register your product online, opting into communication from diono®

Diono GmbH warrants its products (car seats, strollers, baby carriers and accessories) to the original retail purchaser as follows:

Diono® warrants to the original consumer purchaser that this product (Car Seats Strollers, Baby Carriers and Travel Accessories) will be free from defects in material and workmanship for one (2) years from the date of original purchase (the “Warranty Period”). During the Warranty Period, Diono ® will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono . reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product.

PLEASE COMPLETE THE ONLINE FORM OR MAIL THE OWNER REGISTRATION CARD WITHIN (30) DAYS OF PURCHASE.

For more information, please refer to your applicable user guide.

An original receipt from an authorized retailer or diono.com is required to validate your warranty, and shipping charges will be the responsibility of the original consumer purchaser. To expedite the processing of any future warranty claims and to verify the original date of purchase, please complete and mail the pre-addressed owner registration card within thirty (30) days of purchase and register your product online, opting into communication from diono®

Warranty Limitations

This warranty does not cover the effects of normal wear and tear or damage resulting from negligence, modification, improper installation, accidents, incorrect washing of covers, misuse or abuse of this product. It is expressly agreed that the obligations of Diono ®. and the original consumer purchaser’s remedies under the limited warranty contained herein are exclusive and are strictly limited to the repair or replacement of the product. This limited warranty is conditional upon strict compliance with the provisions of the Instruction Manual. In no event will Diono ®. or the retailer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

 

Extended Warranty on 2020 Model year onwards strollers and car seats

Diono LLC, Diono Ltd warrants, ONLY to the original consumer purchaser and only if this product was purchased (new and unused in an unopened box) from diono.com, and who has fully registered their product online at diono.com within 2 months of purchase, that this product will be free from defects in material and workmanship for an extra two (2) years after the standard one (1) year warranty period (the “Extended Warranty Period”) has expired. The complimentary extended warranty applies only in the USA, the UK and Deutschland. An original receipt is required to validate your warranty, and shipping charges will be the responsibility of the original consumer purchaser. During the Extended Warranty Period, Diono® . will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono ® reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product. Replacement product does not extend any warranty period.

Diono GmbH. warrants, ONLY to the original consumer purchaser and only if this product was purchased (new and unused in an unopened box) from diono.com, and who has fully registered their product online at diono.com within 2 months of purchase, that this product will be free from defects in material and workmanship for an extra one (1) years after the standard one (2) year warranty period (the “Extended Warranty Period”) has expired. The complimentary extended warranty applies only in the USA, the UK and Deutschland. An original receipt is required to validate your warranty, and shipping charges will be the responsibility of the original consumer purchaser. During the Extended Warranty Period, Diono® . will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono ® reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product. Replacement product does not extend any warranty period.

Extended Warranty Limitations

The complimentary extended warranty is available only on 2020 model year onwards car seats (Radian R and Q, Monterey, Cambria, Everett and Solana), and strollers (Flexa and Excurze), and newer Diono ULC car seats and Strollers, in USA, UK and Deutschland This extended warranty does not cover fabrics, the effects of normal wear and tear or damage resulting from negligence, modification, improper installation, accidents, airline/transport damage misuse or abuse of this product. It is expressly agreed that the obligations of Diono® and the original consumer purchaser’s remedies under the limited warranty contained herein are exclusive and are strictly limited to the repair or replacement of the product. This limited warranty is conditional upon strict compliance with the provisions of the Instruction Manual. In no event will Diono ® be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

Excluded from the additional warranty are any Nuna, or other branded car seats sold on diono.com

PLEASE COMPLETE THE ONLINE FORM TO REGISTER YOUR PRODUCT WITH DIONO, AND ALSO THE ONLINE FORM TO REGISTER YOUR PRODUCT OR MAIL THE OWNER REGISTRATION CARD CONTAINED WITH YOUR PRODUCT WITHIN (30) DAYS OF PURCHASE.

For more information, please refer to your applicable user guide.

WARRANTY LIMITATIONS

This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product instruction. It does not cover fair wear and tear or damage resulting from negligence, modification, improper installation (car seats) and incorrect washing of covers.

The use of non-diono, LLC. covers, inserts, toys, accessories, or tightening devices is not approved by diono®. for use on diono®  car seats  Their use could cause this restraint to fail Federal, or European Safety Standards or perform worse in a crash. Their use automatically voids the diono®. warranty.

LIMITATION OF DAMAGES

The warranty and remedies as set forth above are exclusive and in lieu of all others, oral or written, express or implied. In no event will diono®, or the retailer selling any diono®. product product, be liable for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

LIMITATIONS OF WARRANTIES AND OTHER WARRANTY TERMS AND STATE LAWS

Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty.

USA States

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Neither diono®, nor the retailer selling this product, authorizes any person to create for it any other warranty, obligation, or liability in connection with this product.

This warranty information can also be found in the diono®  User Guide you received with your product.

Refunds and Returns

Diono LLC, and Diono UK ltd and Diono GmbH reserves the right to issue refunds in its sole discretion. All refund offers expire 35 days after the issuance of a shipping label by diono®. Diono® will only receive returns that have a valid “Return Authorization Number” plainly visible on the return label provided. All return freight is to the cost of the customer. All other returns will be refused. ALL returns are subject to inspection and final approval by Diono LLC, Diono UK ltd, and Diono GmbH . The Customer assumes risk of lost or damaged product while in transit to diono®. For more information, please contact Customer Services

 

 

CA Warranty Information

Diono ULC. warrants its products to the original retail purchaser as follows:

Diono ULC. warrants to the original consumer purchaser that this product (Car Seats Strollers, Baby Carriers and Travel Accessories) will be free from defects in material and workmanship for one (1) year from the date of original purchase (the “Warranty Period”). During the Warranty Period, Diono ULC. will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono ULC. reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product.

To make a claim under this warranty, you can reach us by phone at 866-954-9786 Monday- Friday, between 8:30 am to 5:00 pm EST, or drop us an email at dionoca@diono.com

An original receipt from an authorized retailer or diono.com is required to validate your warranty, and shipping charges will be the responsibility of the original consumer purchaser. To expedite the processing of any future warranty claims and to verify the original date of purchase, please complete and mail the pre-addressed owner registration card within thirty (30) days of purchase and register your product online, opting into communication from diono.

Warranty Limitations

This warranty does not cover the effects of normal wear and tear or damage resulting from negligence, modification, improper installation, accidents, incorrect washing of covers, misuse or abuse of this product. It is expressly agreed that the obligations of Diono ULC. and the original consumer purchaser’s remedies under the limited warranty contained herein are exclusive and are strictly limited to the repair or replacement of the product. This limited warranty is conditional upon strict compliance with the provisions of the Instruction Manual. In no event will Diono ULC. or the retailer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

Extended Warranty on 2020 Model year onwards strollers and car seats

Diono ULC. warrants, ONLY to the original consumer purchaser and only if this product was purchased (new and unused in an unopened box) from an authorized Diono ULC. retailer listed at www.diono.com, and who has fully registered their product online at diono.com within 2months of purchase, that this product will be free from defects in material and workmanship for an extra two (2) years after the standard one (1) year warranty period (the “Extended Warranty Period”) has expired. The complimentary extended warranty applies only in Canada. An original receipt is required to validate your warranty, and shipping charges will be the responsibility of the original consumer purchaser. During the Extended Warranty Period, Diono ULC. will, at its option, repair or replace this product if it is found by the manufacturer to be defective in material or workmanship. Diono ULC. reserves the right to discontinue or change parts, fabrics, models, or products, or to substitute this product with a comparable model or product. Replacement product does not extend any warranty period.

Extended Warranty Limitations

The complimentary extended warranty is available only on 2020 car seats (Radian R and Q, Monterey, Cambria and Solana), and strollers (Flexa and Excurze), and newer Diono ULC car seats and Strollers, in Canada. This extended warranty does not cover fabrics, the effects of normal wear and tear or damage resulting from negligence, modification, improper installation, accidents, airline/transport damage misuse or abuse of this product. It is expressly agreed that the obligations of Diono ULC. and the original consumer purchaser’s remedies under the limited warranty contained herein are exclusive and are strictly limited to the repair or replacement of the product. This limited warranty is conditional upon strict compliance with the provisions of the Instruction Manual. In no event will Diono ULC or the retailer selling this product be liable to you for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.

Limitation of Warranties and State/Provincial Law Rights

The warranty and remedies as set forth above are exclusive and in lieu of all others, oral or written, express or implied. To the extent permitted by applicable law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. Some states/provinces DO NOT allow limitations as to how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state/province to state/province. Neither Diono ULC. nor the retailer selling this product has authorized any person to create for it any other warranty, obligation, or liability in connection with this product.

Diono ULC. PO Box 28014 Waterloo Corporate Campus, Waterloo, ON N2L 6J8.

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