warranty info

We stand behind our products. Read the warranty information below to learn more.

Warranty March 26th, 2020

 

LIMITED ONE-YEAR WARRANTY This product is warranted against physical defects in materials or workmanship as a result of normal use for one year from the date of original retail purchase. Proof of purchase is required by a valid purchase receipt from an authorized Diono retailer. The exclusive remedy for this warranty is that Diono will upon return of the product to Diono and determination of any such defect, at its sole option to replace, repair or provide replacement components for this product. Diono reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. To make a claim under this warranty, contact Diono Customer Care at 1-855-463-4666 (7:00 am to 5:00 pm PST.)

This limited one-year warranty is only valid within the original country of purchase.  All validated replacement parts will only be shipped within the original country of purchase.

Diono may ask for the product to be returned for determination of warranty.  Consumer is responsible for all return shipping for inspection of replacement parts.  Once the product has been inspected Diono reserves the right to deny or accept the warranty claim.  Only after the product has been returned and Diono has made its determination will a replacement product be sent out.

WARRANTY LIMITATIONS This warranty does not include damages which arise from negligence, misuse or use of the product not in accordance with the product instruction. The use of non-Diono covers, inserts, toys, accessories, or tightening devices is not approved by Diono. Their use could cause a restraint product to fail Federal Safety Standards or perform worse in a crash. Their use automatically voids the Diono warranty. DIONO MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND OR NATURE, EXCEPT THOSE STATED IN THIS POLICY. DIONO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.

LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DIONO OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, WHETHER BASED ON TORT, CONTRACT OR OTHER LEGAL THEORY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF DIONO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY. IN NO EVENT WILL DIONO BE OBLIGATED TO PAY DAMAGES TO ORIGINAL RETAIL PURCHASER OR RETAILER FOR ANY AMOUNT EXCEEDING THE PRICE THAT PURCHASER PAID FOR THE PRODUCT. DIONO IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY PURCHASER FOR A THIRD PARTY.

This warranty gives purchaser specific legal rights, and purchaser may have other rights, which vary from state to state. Neither Diono, nor the retailer selling this product, authorizes any person to create for it any other warranty, obligation, or liability in connection with this product. This warranty information can also be found in your Diono product’s instruction manual.

Rev 6-28-2017

Warranty March 26th, 2020

LIMITED ONE-YEAR WARRANTY This product is warranted against physical defects in materials or workmanship as a result of normal use for one year from the date of original retail purchase. Proof of purchase is required by a valid purchase receipt from an authorized Diono retailer. The exclusive remedy for this warranty is that Diono will upon return of the product to Diono and determination of any such defect, at its sole option to replace, repair or provide replacement components for this product. Diono reserves the right to discontinue or change fabrics, parts, models or products, or to make substitutions. To make a claim under this warranty, contact Diono Customer Care at 866-954-9786 between 8:30 am to 5:00 pm EST.

This limited one-year warranty is only valid within the original country of purchase.  All validated replacement parts will only be shipped within the original country of purchase.

Diono may ask for the product to be returned for determination of warranty.  Consumer is responsible for all return shipping for inspection of replacement parts.  Once the product has been inspected Diono reserves the right to deny or accept the warranty claim.  Only after the product has been returned and Diono has made its determination will a replacement product be sent out.

WARRANTY LIMITATIONS This Warranty excludes damages which arise from negligence, misuse or use of this product not in accordance with the product’s instructions, fire, floods, acts of God, or damage caused by alteration after completion of the installation of the product. The use of non-Diono covers, inserts, toys, accessories, or tightening devices is not approved by Diono. Their use could cause this restraint to fail Federal Safety Standards or perform worse in a crash. Their use automatically voids this Warranty.

LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DIONO BE LIABLE FOR ANY PRE- TRIAL PECUNIARY LOSS (IN THE PROVINCE OF QUÉBEC), SPECIAL (IN ANY OTHER PROVINCE), INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, WHATSOEVER ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF DIONO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL DIONO BE OBLIGATED TO PAY DAMAGES TO ORIGINAL RETAIL PURCHASER FOR ANY AMOUNT EXCEEDING THE PRICE THAT PURCHASER PAID FOR THE PRODUCT.

This warranty gives you specific legal rights, and you may have other rights, which vary from province to province. Neither Diono, nor the retailer selling this product, authorizes any person to create for it any other warranty, obligation, or liability in connection with this product. This warranty information can also be found in the Diono User Guide you received with your child restraint.

AUTHORIZED RETAILERS Please visit your nearest authorized Diono retailer or authorized online retailer to purchase your Diono products. A list of Diono authorized retailers can be found on our website. Not all products are available at all retailers. Diono products purchased from unauthorized retailers, online auction sites, or as second hand items, are not covered under warranty. Proof of purchase may be required. While this Warranty may not be honored, replacement parts can be purchased.

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